PRIVACY POLICY

Our Privacy Policy outlines the responsible collection, use, and protection of Personally Identifiable Information (PII). We do not disclose, share, or sell any data to third parties for marketing purposes. Customers can opt out of SMS communications at any time by replying with “STOP”.

Privacy Policy Sections:

1. Information We Collect
   • Contact details provided by customers (name, phone number, email, etc.).
   • SMS interaction records for service communication purposes.
2. How We Collect and/or Obtain Information
   • Through customer sign-up forms, either online or in person.
   • Customer-initiated communication with our business.
3. How We Use Information
   • To provide customer service updates and notifications.
   • To respond to inquiries and provide requested services.
4. Information We Share
   • We do not sell or share customer data with third parties.
   • SMS consent data is not shared with any external entities.
5. Cookies & Other Technologies
   • Our website may use cookies for user experience enhancement but does not track personal data for marketing.
6. Information Security and Data Retention
   • We implement secure data storage and encryption measures.
   • SMS data is retained only for necessary operational purposes.
7. Links and Websites
   • Our website may contain links to external sites; we are not responsible for their privacy practices.
8. Your Choices & Controls
   • Customers may opt out of SMS communications by replying with “STOP”.
   • To request data deletion or access, customers can contact our support team.
9. How Do We Share Your Mobile Information? “No mobile information will be obtained from and/or shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. You can always decline or stop receiving messages by responding “STOP” at any time. For more information, reply ‘HELP’. Message and data rates may apply. Message frequency varies.”

TERMS AND CONDITIONS FOR SMS COMMUNICATIONS

Brand Name	Living Waters Hospice
Program Description	Subscribers will receive essential care updates and coordination information, including nursing visit ETAs, medication delivery alerts, care plan updates, and facility/home visit notifications from Living Waters Hospice.
Opting In	You may opt-in through our patient intake forms, in-person consent during enrollment, or by texting “START” to 9093158113.
Opting Out	You can cancel SMS communications at any time by texting “STOP”. You will receive a final confirmation message, and no further messages will be sent unless you opt-in again.
Message Frequency & Rates	Message frequency varies based on your care needs. Standard text messaging and data rates may apply.
Support Contact Information	For assistance, reply “HELP” or contact our Care Coordination team at csr@lwhospiceca.com or 9093158113.
Privacy Policy	For more information on how we handle and protect patient data, please refer to our Privacy Policy at: https://www.livingwatershospice.com/privacy-policies
Service Description	By opting into our SMS service, you agree to receive messages regarding patient care updates, scheduling, and essential healthcare notifications.
Privacy & Security	Your information is securely stored and protected. We do not share your personal or medical information with third parties for marketing purposes.